Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, log in to your account at https://account.stliquidation.com to submit a return request, or contact us at admin@stliquidation.com. Returns must be sent to: Special Treasures Liquidation, 656 W. 11th St., Waterloo, Iowa 50702

If your return is accepted, we'll send you instructions on how and where to send your package. Please note that customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items. Items sent back without first requesting a return will not be accepted.

Damages and issues: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period: Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds: We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too. If more than 15 business days have passed since we've approved your return, please contact us at admin@stliquidation.com.

In-Store Pickup Orders

Items purchased with local pickup are subject to the same return and refund policy as shipped orders, with the following notes:

• Returns must be made in person at the pickup location by appointment only. We do not accept mail-in returns for pickup orders. Please contact us at admin@stliquidation.com to schedule your return appointment before coming in.
• Inspection at pickup: We encourage you to inspect your order at the time of pickup. If an item is damaged or incorrect, please notify staff immediately so we can resolve it on the spot.
• Unclaimed orders: Orders not picked up within 7 days from receipt of your pickup notification will be cancelled and refunded, minus any applicable restocking fee.